INDEX:
I - TERMS AND CONDITIONS OF USE AND SALE
Clause 1: Identification and Contacts
Clause 2: Object and Scope of Application
Clause 3: Consent and Online Registration
Clause 4: Online Contracting
Clause 5: Liability and Complaints
Clause 6: Intellectual Property
Clause 7: Processing of Personal Data
Clause 8: Website Security and Cookies Policy
Clause 9: Law and Competent Jurisdiction
II - GENERAL TERMS OF SALE
Clause 10: Products and/or Services
Clause 11: Customer Part Delivery Method
Clause 12: Engine Sale Conditions and Warranties
Clause 13 - A: Warranty – General Provisions
Clause 13 - B: Repairs and Repair Warranty
Clause 13 - C: Warranties – Exclusions
Clause 14: Price of Products and/or Services
Clause 15: Shipping and/or Delivery Prices
Clause 16: Shipping and Receipt of Orders
Clause 17: Payment
Clause 18: Right of Withdrawal
Clause 19: Workshop
Clause 20: Batteries
I - TERMS AND CONDITIONS OF USE AND SALE
Clause 1.
(Identification and Contacts)
1. AIRBAGSZENTRUM - SOCIEDADE UNIPESSOAL, LDA, legal entity no. 508263069, with registered office at R. 10, Zona Industrial de Rio Meão, no. 356, 452-475 RIO MEÃO, hereinafter referred to as “Zentrum”, is the legitimate holder of the domain www.techniczentrum.com (hereinafter, “website”), which may not be associated with any content other than that appearing on the internet page (webpage), accessible through that domain and made available by Zentrum or by whoever is duly authorised by it.
2. The website is intended for the advertising and commercialisation of the goods and services made available therein by Zentrum.
3. All communications addressed to Zentrum and made under this agreement must be made in writing and sent by registered mail to the address of its registered office, and/or to the email address: geral@zentrum-group.com.
4. Without prejudice to the previous point, Zentrum has the telephone contact +351 256 104 840, available on business days, during the hours between 9:00 a.m. and 12:30 p.m. and between 2:00 p.m. and 6:00 p.m.
5. Zentrum does not have a physical store, therefore any intended visit for the purpose of a meeting or dealing with any other matter must be scheduled in advance through the contact methods referred to in this clause and published on the website.
Clause 2.
(Object and Scope of Application)
1. The goods and/or services made available by Zentrum are aimed at professional use in the automotive sector, for mainly commercial use, without prejudice to being contracted for exclusively private purposes and, therefore, by consumers.
2. For the purposes of interpreting this agreement:
a) “Use of the website” comprises any operation and/or transaction, commercial or otherwise, carried out on the website regarding the content accessible therein, whether for a previously determined purpose or not – including, but not limited to, the purchase of any product and/or service, the download of videos, images, or other content available on the website and protectable by copyright or industrial property rights.
b) “User of the website” or simply “user” means anyone who uses it, whether or not with a view to obtaining the products and/or services made available therein by Zentrum, under the terms defined for the use of the website and in accordance with the established privacy and cookies policies.
c) “Customer” means any natural or legal person who purchases products from Zentrum, through in-person sales or through the respective website.
d) “Registered Customer” means the “user of the website”, whether a legal or natural person, after the effective purchase of the product and/or service made available and once registration on the website has been granted as such; remaining in the position of “potential registered customer” when, although duly registered, no purchase has yet been made.
e) “Consumer” means the natural person to whom goods are supplied, services are provided or any rights are transferred, by a person exercising, on a professional basis, an economic activity aimed at obtaining benefits and who acts for purposes that do not fall within the scope of their commercial, industrial, craft or professional activity.
f) “Company” means all other customers, whether natural or legal persons, who are not covered by the concept of “Consumer”, as referred to in the previous subparagraph;
g) “Producer” means the manufacturer of a consumer good, the importer of the consumer good into the European Union or any other person who presents themselves as producer by indicating their name, brand or other identifying sign on the product.
h) “Repair” presupposes, in the event of lack of conformity of the good, the restoration of the consumer good to conformity with the contract.
i) “Order number” means the internal reference issued by Zentrum for each of the products it makes available, functioning as a unique identifier for management and stock control purposes.
j) “Business day” means any day of the week that is not Saturday, Sunday or a public holiday in Portugal.
These definitions do not invalidate any others contained in these “Terms and Conditions of Sale” and which, for reasons of consistency, are provided for at the appropriate point.
3. If any clause of these terms is declared null or annulled, due to the violation of any mandatory rule, by a Portuguese court or other competent authority, it shall be deemed, if its interpretation in accordance with the law is not possible, as not written, and the gap shall be filled in accordance with legal terms.
4. Zentrum reserves the right to amend these “Terms and Conditions of Use and Sale” and “General Terms of Sale”, without prior notice, and therefore recommends their regular consultation.
Clause 3.
(Consent and Online Registration)
1. The proper use of the website depends on the clauses of this agreement being expressly, irrefutably and unconditionally accepted by its user, registered customer or potential registered customer, who declares that they are aware of its terms, including but not limited to the processing of their personal data provided at the time of registration.
2. To ensure that the user of the website and potential registered customer gives their consent, as defined in the previous point, freely and voluntarily, Zentrum has created a click-validation box associated with the clauses of this agreement, without which no customer registration may be granted and no purchase may be made.
3. For the purposes of the immediately preceding point and notwithstanding the right to withdraw consent under the terms duly explained in this agreement without this causing any prejudice, in addition to the aforementioned click-validation box, the conduct of the user, customer or potential registered customer reflected in the purchase is sufficient to indicate their clear intention to contract with Zentrum in accordance with this agreement, the content of which they declared to know by reading this information accessible through the website they use.
4. Without prejudice to the provisions of points 2 and 3 of this Clause, the proper use of the website depends on the user being over 18 years of age and having a valid email address.
5. For the purposes of “registration” under this agreement, the user must provide certain personal data and, once registered, shall have access to such data, being able to amend and delete it through the access credentials defined by them, under the terms further addressed in Clause 7 of this agreement (“Processing of Personal Data”).
6. The registration referred to in the previous points of this Clause is intended for the proper performance of the contract and is a condition without which Zentrum is not bound by this agreement, the parties hereby acknowledging the importance of such condition. Furthermore, the provision of incorrect data by the user is equivalent to lack of registration.
7. It is through registration that the user of the website qualifies as a potential registered customer, insofar as it is through registration that they may contract the goods and/or services supplied by Zentrum.
8. During the purchase process, registration may not yet have been completed, which does not prevent the customer from continuing the purchase process and using the “shopping cart” already created, registering at the time of completing the order.
9. Once registered, the customer may also access their order in their reserved area, for the purpose of monitoring it, namely for the management of their personal data and control of their order history.
10. Registration also allows the customer to apply for any offers and other promotions or special benefits, the terms of which shall be communicated and presented to them in due course by Zentrum, when it so decides and to the extent it considers convenient, with such content forming part of this agreement.
Clause 4.
(Online Contracting)
1. The user of the website may consult it free of charges and fees, provided they fully agree with this agreement, without this implying, namely, that they must register as a customer and contract with Zentrum.
2. After registration, which presupposes prior acceptance of the clauses of this agreement as explained, the user may, namely, order the goods and/or services made available by Zentrum, choose the payment methods available to pay for the order, choose among the order shipping options, the shipping method, access their purchase history and consult the status of their order.
3. After the user or potential registered customer indicates that they wish to order a good and/or service made available by Zentrum, namely through registration and selection of the electronic “buy” option, they shall receive a communication acknowledging receipt of their order at the email address provided at the time of registration.
4. At no time shall the communication to the customer acknowledging receipt of the order by Zentrum be equivalent to the execution/conclusion of the contract, which shall only be considered concluded once Zentrum receives payment for the order and issues confirmation of payment and of the order.
5. For the purposes of the immediately preceding point, the “communication” shall include the order number, which must be used by the customer in any communication with Zentrum regarding that order, as well as all data provided by the customer at the time of registration, and the latter must verify it and request its correction if necessary, failing which Zentrum shall not be liable for any damages resulting from uncorrected errors.
6. At the time of placing the order, the customer must verify the registration details and respective billing data, correcting any errors - in particular, but not exclusively, the customer shall have the option to modify the quantity of products they intend to purchase, adding or removing one or more products from their order -, failing which Zentrum shall not be liable for any damages resulting from such uncorrected errors.
7. Without prejudice to the immediately preceding points of this Clause, Zentrum shall not accept any change to the order delivery address after its confirmation. The customer may request such change from the subcontracted carrier, but such change shall be at their own responsibility, account and risk, and Zentrum may not be held liable under any circumstances.
8. Zentrum shall refuse any order that appears to have been placed in bad faith, in complete disregard of this agreement, in violation of any legal provision in force, or on any other grounds it considers legitimate, if detected, and at the time it is detected.
Clause 5.
(Liability and Complaints)
1. Without prejudice to the possible liability of the producer, Zentrum does not guarantee nor shall it be liable for any type of loss resulting from the use of the products and/or services made available by it on the website in breach of this agreement, from poor installation by the customer or by third parties, even if in accordance with the standards defined by the brand or manufacturer, as well as any others resulting from the breach of expectations of profit, business or similar, or from disputes arising with any third parties contracting with the customer.
2. The position hereby assumed by Zentrum does not prevent it from recognising, reinforcing and advising the user and potential customer regarding the care they should take when handling the products and/or services made available by it, which shall never constitute a guarantee or assumption of liability by Zentrum, particularly because the customer declares, with the purchase, that they have the competence and/or training for their use and/or installation, thereby assuming their risks.
3. This limitation of liability of Zentrum is essential to the conclusion of the sale, a condition which the user and potential customer hereby declare to acknowledge.
4. The provisions of this Clause do not invalidate any breach that, by law or agreement, grants the other party, under general legal terms, the right to terminate the contract, without prejudice to the corresponding legal compensation.
5. To the extent permitted by law and by this agreement, the user and/or potential registered customer agrees to release Zentrum from any claims, losses, liabilities, costs, damages and expenses, including, but not limited to, lawyers’ fees arising from the use of the contracted products and/or services, transport costs related to the immobilisation of the vehicle, vehicle labour costs, and others, when in breach of this agreement, the law or third-party rights.
6. Any acts or omissions that the user and/or registered customer considers to be in breach of this agreement must be communicated to Zentrum within 30 days of becoming aware of the fact, by email or, if that is not possible, by registered mail with acknowledgement of receipt. For this purpose, they must indicate:
a) Order number;
b) Reference and quantity of the ordered products;
c) Reference of the product received;
d) Exact reason for the complaint.
7. Once the complaint communicated by the user and/or customer has been received under the terms of the immediately preceding point, Zentrum undertakes to analyse it and issue an opinion in response within 30 days, which may be extended for an equal period if required by Zentrum.
8. The 30-day period referred to in point 6 of this Clause is reduced to 5 days whenever:
a) The customer is not a consumer;
b) The reason for the complaint is the verification of an “order fault”;
c) The customer has not made reservations regarding such fault on the “delivery document”.
In its responses to the customer’s complaint, whenever it deems appropriate, Zentrum shall inform the customer of the possibility of returning the complained-of product, indicating the “conditions for returning products”.
9. No request for return or refund shall be accepted for orders of specific products for which the customer is always asked to provide a non-refundable deposit in order to proceed with the order of the item.
Clause 6.
(Intellectual Property)
1. Both the internet page and the domain “techniczentrum.com” through which it is accessible are owned by Zentrum and may not, at any time, be used without its authorisation, except for that which allows the user of the website and potential customer to properly perform this agreement.
2. Zentrum is also the holder of all components capable of being considered a “work” for the purposes of the legislation applicable to the protection of copyright, including but not limited to all texts, graphics, photographs, music, videos and the very organisation of the webpage.
3. Any patent, trademark, logo, designation of origin or other distinctive trade sign used by Zentrum on the website and which, consequently, forms part of its content, is owned by Zentrum as industrial property rights.
4. Without prejudice to their use in accordance with legal limits of use, such as for strictly personal and private use, the use of the intellectual property rights referred to in this Clause by users of the website, customers or potential registered customers must be conditioned upon the proper performance of this agreement.
5. The provisions of this Clause do not prejudice the existence of intellectual property rights that are not owned by Zentrum, namely but not only those whose object is goods and services available on the website but which, for that very reason, are not its responsibility.
6. The content made available on the website is also protected under the legislation applicable to intellectual property rights, and any use, act of reproduction or mention, in whole or in part, thereof is expressly prohibited and legally punishable when carried out without the prior authorisation of Zentrum or its legitimate holder.
7. Zentrum shall not be liable for any use made of the content of the website in breach of the provisions of this Clause or of any other protection granted under the legislation in force and applicable to intellectual property rights.
Clause 7.
(Processing of Personal Data)
1. Zentrum, as the controller of personal data and/or through any subcontracted entity, undertakes to collect and use the personal data of natural persons made available at the time of their registration in accordance with the legislation in force in the European Union relating to the protection of personal data.
All in accordance with the “Personal Data Protection Statement” made available on our website at: https://techniczentrum.com/pt/content/13-termos-de-privacidade.
2. Zentrum guarantees and undertakes, as the controller of personal data and/or through any subcontracted entity, to apply appropriate technical and organisational measures so that its employees and other professionals protect the personal data provided by the customer or potential registered customer, at the time of registration, order and/or payment, through the website, and to which they have access within the scope of the performance of this agreement, ensuring its transparency, integrity, fairness, confidentiality and security, protection against unauthorised and unlawful processing and against accidental loss, destruction or damage.
3. Zentrum may transfer the data collected under this agreement to the subcontracted entity if this is expressly consented to by the user and/or customer or potential registered customer, arises from national legislation, reasons of public interest, commercial reasons or other legitimate interests of Zentrum.
4. For the purposes of interpreting this agreement, Zentrum undertakes to collect only the personal data relevant to the proper performance of the contract, limiting its processing to that same purpose, unless another purpose is authorised by the user, customer or potential registered customer, or communicated to them.
5. The data collected and processed within the scope of this agreement shall be retained for the duration of the agreement and may be retained beyond that period if such requirement arises from national legislation, for reasons of public interest, commercial reasons or other legitimate interests of Zentrum, any subcontracted entity or partner, or also if the user, customer or potential registered customer expressly consents to its use for other purposes.
6. Without prejudice to the immediately preceding points, Zentrum may use the information collected for direct marketing purposes, sending newsletters, and the user of the website, customer or potential registered customer may object to this processing at any time. Any other type of own or third-party commercial promotion requires the express consent of the user and/or customer or potential registered customer.
7. The user of the website, customer or potential registered customer must ensure the truthfulness, accuracy, correctness and updating of their personal data, the creation of false identities being prohibited, and must also ensure the confidentiality of their access data, in order to prevent its misuse by third parties.
8. The personal data provided under this agreement shall not be disclosed, unless the user and/or customer or potential registered customer is informed thereof, together with the information relating to the recipients of such disclosed data.
9. Without prejudice to mandatory legislation applicable to this agreement, the customer or potential registered customer, as personal data subject, has the following rights regarding the personal data collected and processed within the scope of the performance of this agreement:
a) Right to access the data and request information, in writing or otherwise, which they consider necessary regarding its processing and treatment, and a fee may be charged in the case of unfounded or excessive requests;
b) Right to rectification of personal data that is outdated, incorrect or incomplete;
c) Right to object to the use of personal data: (1) for the purposes of safeguarding legitimate interests of Zentrum or its commercial partners; (2) which do not serve the purposes for which they were provided; (3) when automated data processing is involved - including profiling (profiling) -, unless compelling reasons justify and substantiate such processing and prevail over the rights of the data subject, such as the exercise or defence of rights in legal proceedings;
d) Right to erasure in cases where (1) the data proves unnecessary for the purposes for which it was collected or processed, (2) when previously given free and informed consent is withdrawn, or (3) when the data has been used unlawfully, unless requirements provided for in national legislation require the retention of data for reasons of public interest, commercial, tax, national security, invoicing or other reasons, without prejudice to the data being deleted at the time Zentrum, as data controller and/or through any subcontracted entity, considers that it has achieved its purpose;
e) Right to restriction of processing under strictly necessary terms, only by those who genuinely need access and during the period and for the strictly necessary purposes referred to in the previous numbers;
f) Right to data portability to another controller, provided this is technically possible;
g) Right to lodge complaints with the National Data Protection Commission, in the event of violation of the rights described in this Clause, without prejudice to the right to resort to the courts.
For this purpose, Zentrum may require elements proving the status of the personal data subject who intends to exercise their rights, as well as be reimbursed for any costs incurred as a consequence of the requests of personal data subjects.
10. Without prejudice to the previous numbers, in the event of a data breach or unauthorised access to information in data hosting, Zentrum undertakes, as the controller of personal data and/or through any subcontracted entity, whenever required under the applicable legislation, namely when such breach represents a high risk to the rights of data subjects, to provide them with information within a reasonable period, indicating, as precisely as possible, which data was affected, the expected consequences of the breach and the measures adopted to remedy it.
11. The parties, as well as their respective employees and other professionals with whom they have contractual relations, shall be bound by confidentiality regarding personal data and other information of which they become aware due to their direct involvement in the performance of this agreement, even after the end of their duties, except where such requirement arises from national legislation, for reasons of public interest, commercial, tax, national security, invoicing or other reasons.
12. The user, customer or potential registered customer may exercise their rights under this Clause by contacting Zentrum through the means referred to in this agreement or through their reserved area on the website.
Clause 8.
(Website Security and Cookies Policy)
1. The website uses cookies or “connection witnesses”, which are small text files stored on the electronic device used - such as a computer or mobile phone -, through the internet browser (browser), useful for retaining information from users’ visits to the website - such as preferences or pages visited -, across several sessions, for the benefit of the proper use of the website - such as for merely statistical purposes or even to relate the user’s profile to possible products and/or services of interest made available by Zentrum or third parties.
All in accordance with the “Cookies Policy” made available on our website at: https://techniczentrum.com/pt/content/12-politica-de-cookies.
2. The information collected by connection witnesses may be used by Zentrum, subcontracted entities or third parties, and allows, among other purposes, the personalisation of the services provided and the improvement of the relevance of the information made available, optimising and conditioning the functioning and security of the website.
3. Express acceptance is required, under the terms better indicated in the aforementioned “Cookies Policy”, failing which the user shall be prevented from continuing to browse the website.
4. The security and privacy settings associated with the connection witnesses referred to in the immediately preceding point are normally pre-programmed but may be configured through the internet browser, namely they may be disabled, although such restriction options may imply access restrictions on the website.
5. The user is solely and entirely responsible for ensuring that the electronic device through which they access the website is adequately protected against harmful and/or malicious software.
6. In compliance with the provisions of Clause 7 (“Processing of Personal Data”), Zentrum undertakes to adopt the security mechanisms within its reach, namely to cooperate with the competent supervisory authority(ies) in the matter, to create and/or adopt systems for recording personal data processing activities, to create and/or adopt systems for verifying and identifying risks for data subjects, as well as internal organisational solutions capable, among many others, of complying with European legislation in force regarding the protection of personal data.
Clause 9.
(Law and Competent Jurisdiction)
1. It is agreed that all possible disputes arising from the interpretation and performance of this agreement shall be settled under Portuguese law and by the Court of the District of Porto, with express waiver of any other court, of any other legal system.
2. Without prejudice to the provisions of the previous points of this Clause, the registered customer considered a consumer under the definition of Clause 2 (“Object and Scope of Application”) and under the legislation in force has alternative dispute resolution means at their disposal, which they may consult, from the outset, on our internet page at https://techniczentrum.com/pt/content/10-arbitragem-de-litigios.
II - GENERAL TERMS OF SALE
Clause 10.
(Products and/or Services)
1. The products and/or services made available by Zentrum under the terms and for the purposes of this agreement are aimed at professionals in the automotive sector and the trade of products of this nature, and are therefore essentially and generally technical products intended for professional use.
2. The products and/or services referred to in the immediately preceding point must, due to their technical nature, be handled by persons with competence and/or training for that purpose, which Zentrum hereby recommends. Furthermore, such products made available by Zentrum may only be used in vehicles or systems recommended by the constructor or manufacturer of the equipment. Zentrum shall not be liable for any damages resulting from their improper, careless or negligent handling, including in disregard of any of its recommendations, nor for careless and/or non-compliant installation of the sold item.
3. For the purposes of the provisions of this Clause, when purchasing a product and/or service from Zentrum, the registered customer declares that they have professional competence and/or training for its handling, and assumes responsibility for any damages that may result from its improper, careless or negligent use, without prejudice to the possible liability of the producer.
4. The products made available by Zentrum are sold second-hand, and may therefore have physical alterations such as colour differences, or aesthetic alterations such as small scratches or imperfections, due to their normal and natural wear. These alterations shall never compromise the safety of persons or goods and shall not constitute grounds for return.
5. Since Zentrum cannot avoid failures in the availability of the products and/or services (stock) offered on its website, especially those caused by situations beyond its control, in cases where it is unable to ensure delivery of the purchased product within 30 days from the conclusion of the contract, it shall inform and reimburse the customer for the amount spent, respecting the payment method used, within a maximum period of 14 days.
Nevertheless, if the customer has ordered several products and/or services and only some of them are unavailable on the shipping date of the order, they may receive only those that are available on that date, being reimbursed in relation to the others that are unavailable.
6. The products and/or services are made available, presented and described according to their original characteristics provided by the respective responsible party and/or producer, without prejudice to Zentrum adopting any additional measures it deems appropriate and for safety reasons, namely keeping products sealed when justified for safety and/or hygiene reasons.
7. For the purposes of the immediately preceding point, the visual representation of the products, when available, has merely indicative value and normally corresponds to their photographic image, with the purpose of presenting them for sale, without any guarantee or commitment by Zentrum regarding the exact correspondence between the image represented on the website and the physical reality of the product; especially regarding their real dimensions and/or chromatic aspects of the products and/or their respective packaging. In the event of discrepancy between the image and the product sheet, the description of the product sheet, created based on the information provided by the respective responsible party and/or producer, shall always prevail.
8. In the event of an obvious error regarding the characteristics of the product and its representation, the user may always return it under Clause 18 (“Right of Withdrawal”).
9. Without prejudice to the provisions of Clause 13. - A (“Warranty - General Provisions”), any function and/or result that the advertising of the products and/or services may suggest to the potential registered customer should not be regarded as anything more than a mere suggestion, and Zentrum does not, at any time, intend to be bound by such result or guarantee of that nature.
10. The customer is responsible for previously confirming the reference and compatibility of the part they are purchasing with the vehicle in which they intend to install it. Zentrum shall not be liable for any incompatibilities resulting from the lack of such verification, and such situation may not be considered grounds for return, exchange or refund of the purchased product.
Clause 11.
(Customer Part Delivery Method)
1. The potential customer may purchase a product from Zentrum by selecting the option “with delivery of the customer’s part”.
2. The customer who purchases any product under this Clause must ensure that the part to be taken back reaches Zentrum’s facilities.
3. The part given as a return by the customer must be in its original manufacturing condition, may not have been manipulated or subjected to any type of repair attempt, and must be in a condition to be duly repaired by Zentrum.
4. The part given as a return by the customer must have the same characteristics, specifications and reference as the part purchased by them.
5. If the return carried out by the customer is not carried out under the exact terms of this Clause, the customer shall have to pay 50% (fifty percent) of the price value of the purchased part.
6. For parts ordered for a specific customer, a deposit for the order is always mandatory, as well as the delivery of the customer’s old part.
7. The part given as a return by the customer becomes the property of Zentrum at the moment the purchase is made, therefore when the customer pays the purchase price and Zentrum confirms the order and begins its execution.
Clause 12.
(Engine Sale Conditions and Warranties)
1. When the customer purchases a rebuilt product, the price includes the return of another product with the same technical characteristics and in a condition suitable for repair, without severe breakages. Without prejudice, new purchase and sale conditions may be established between the customer and Zentrum in favour of a new stipulation of the product value, in cases where the engine sale requirements established in this Clause are not fulfilled.
2. Under the terms of the immediately preceding point, the product to be returned must be sent only as the engine block without any brackets, supports or peripherals. If the customer wishes to send the engine with the aforementioned components, they must be transferred to the engine purchased by the customer at a cost of 300.00 euros + VAT, this amount not including tests on peripherals/components.
The returned product is always subject to technical analysis and, if it does not meet the conditions referred to in point 1 of this Clause, new purchase and sale conditions may be established between the customer and Zentrum, namely by modifying the value of the product and corresponding service. In these cases, the customer shall always be informed by email of a revised quotation.
If the customer does not wish to proceed with the quotation, the cost of the analysis shall be charged, which varies according to the returned/analysed product:
a) Cost of analysis of the engine block without any brackets, supports or peripherals: 50.00 euros + VAT;
b) Cost of analysis of the engine block with brackets, supports or peripherals: 150.00 euros + VAT;
The technical analysis consists of a visual diagnosis and dismantling of the engine and does not require any authorisation from the customer, since they have already agreed to this procedure upon accepting this agreement and, specifically, the request for collection/shipping of the product by email or suitable form. If the customer does not accept the quotation, the engine must be collected/shipped in the condition it is in after the respective quotation, that is, fully dismantled, containing all engine components and assemblies (screws, washers, etc.), properly compartmentalised on a pallet, or similar.
3. In addition to the base price of the product, Zentrum may charge surcharges for the addition of accessories and electrical, electronic, etc. components, such as potentiometers, electronic injectors, heat exchangers and others.
4. When the customer purchases the engine block without peripherals, the customer is responsible for testing and fitting them, and, in the event of a warranty claim, the customer may be asked to carry out tests proving that the peripherals fitted to the engine were duly tested, such as injectors, heat exchangers, turbos, among others that Zentrum considers necessary.
5. Rebuilt/reconditioned engines have a 3 (three) year warranty. Used engines have an 18 (eighteen) month warranty.
6. Without prejudice to the provisions of Clause 13. – A (“Warranty – General Provisions”), in these cases the warranty depends on the customer, at the time of the fault and at the workshop’s expense, informing Zentrum and facilitating the necessary data to investigate the causes and imputability of the defect.
7. Without prejudice to the provisions of Clause 13. – C (“Warranties – Exclusions”), the warranty on engines sold by Zentrum is void in the following cases:
a) Internal or external manipulation of the product without prior authorisation from Zentrum;
b) Use of the product not intended by the producer, such as the use of vehicles for competition;
c) Use of consumables (oils, filters, antifreeze, etc.) not recommended by the producer;
d) The engine is immediately excluded from warranty in the absence of tests proving the correct operation of the injectors and in the event of non-replacement of the water and heating radiators;
e) Failure to carry out tests on the peripherals installed in the engine by the customer;
f) Failure to comply with the recommendations sent by Zentrum’s technical department at the time of sale of the engine, which may include, among others, the replacement of radiators, hoses, or even the replacement of peripherals;
g) Removal of the warranty seals present on the engine, which indicate the temperature reached by the engine during its operation;
h) When the existing warranty seal on the cylinder head exceeds the temperature of 90ºC;
9. In the event of in-store collection of any engine that the customer has left for repair, replacement, quotation, or any other service provided by Zentrum, Zentrum informs the customer that it is ready for collection and must be collected within 5 business days after notice that the product is available. After this period, a storage fee of 10.00 euros/day + VAT shall be charged, and the customer’s engine shall be considered abandoned after 10 business days from the date of the collection notice, becoming the property of Zentrum at that time.
10. The company is not responsible for damages and costs arising from manufacturing defects in consumables and new components applied to the engine (gaskets, sealants, retainers, studs, etc.).
Clause 13. - A
(Warranty – General Provisions)
1. With the sale of the products and/or services made available by Zentrum, the Customer has access to a warranty of conformity, suitability and quality, under the exact legal terms, which may be exercised with Zentrum or directly with the producer identified in the product and/or service sold.
To contact Zentrum regarding warranties, the Customer may send an email to: geral@zentrum-group.com. The Customer may also complete the warranty form through the online chat available on the page www.techniczentrum.com, or via the link https://ai.airbagszentrum.com/form/all/2.
2. The products sold by Zentrum benefit from a warranty, whose period begins with the delivery of the good or provision of the service, depending on the specific case, under the following terms:
a) 3 (three) years when the product is rebuilt/reconditioned or 18 (eighteen) months when the product is used, if the buyer is a Consumer;
b) 6 (six) months, if the buyer is a Company.
The Customer’s rights associated with the legal warranty expire if the complaint is not made within the aforementioned periods, without prejudice to the following paragraph.
3. Defects must be reported under the following terms:
a) In the case of a sale to a Consumer, the applicable period is the warranty period;
b) In the case of a sale to a Company, the period is 30 (thirty) days from the date on which the lack of conformity was detected.
If the complaint is not made under the referred terms, the exercise of the respective right shall expire.
4. The “lack of conformity”, under the terms referred to in the previous paragraph, must be communicated to Zentrum with identification of the order number and invoice, in writing. It may be sent by letter, with acknowledgement of receipt, to Zentrum’s registered office address, by email to: geral@zentrum-group.com or through the online chat available on the page www.techniczentrum.com, or also via the link https://ai.airbagszentrum.com/form/all/2, together with a request for:
a) Repair of the product
b) Replacement of the product;
c) Appropriate price reduction;
d) Termination of the contract.
The right provided for in subparagraph d) is limited to customers who are Consumers, notwithstanding what may result from the Law in matters of civil liability.
5. For the purposes of this Clause, “lack of conformity” implies the existence of flaws and/or defects in the item sold, making it incompatible with its presentation made under the terms of this agreement, or preventing its current and/or normal use that could reasonably be expected.
6. Regardless of the Customer’s status - consumer or otherwise -, all legal and/or voluntary warranties eventually granted by Zentrum shall expire when, in the case of a sealed product, it has been opened after delivery.
7. The Customer who is a Company and has activated the product warranty with Zentrum is responsible for paying the amount of €125.00 + VAT, corresponding to Zentrum’s costs for carrying out diagnostics, bench tests, time spent, labour, among others, if any of the following situations are found or identified in the part:
a) Verification of the correct operation of the part;
b) Verification of manipulation, or attempts at intervention/repair of the part by third parties;
c) Impossibility of repairing the part for reasons beyond the company’s control.
8. For investigations and, in litigation processes, Zentrum reserves the right to request the vehicle with the part purchased under warranty, for the purposes of expert assessment, checks and determination of responsibilities. The place of the expert assessment shall be designated by Zentrum, and Zentrum shall not be responsible for costs relating to transport, towing, travel, etc.
9. The customer who is a Company shall bear the costs of returning the product under this Clause.
10. The customer who is a Company, when activating the warranty of the purchased, repaired or rebuilt product, shall be responsible for shipping, as well as for the costs inherent to the respective transport.
11. The analysis period for warranties of parts sold and repairs carried out may range from 14 to 30 business days, except in situations where the nature and complexity of the parts, the seriousness of the lack of conformity and the effort required to complete the repair or replacement justify a longer period.
12. The warranty granted does not include the pressure accumulator/expansion vessel, as it is a wear part.
Clause 13. - B
(Repairs and Repair Warranty)
1. The repair services promoted by Zentrum, except in some cases where prior notice is given to the customer, benefit from the warranty under the terms and methods referred to in Clause 13. – A (“Warranty – General Provisions”).
2. The repair warranty covers only the parts effectively repaired by Zentrum and does not extend to the other parts that form part of the vehicle where the repaired part is installed.
3. Repaired goods benefit from an additional warranty period of 6 (six) months for each repair, up to a limit of 4 (four) repairs.
4. All parts are subject to the preparation of a quotation at a cost of €40 + VAT, which the customer hereby accepts with this agreement, at the time of sending/delivering the part to Zentrum’s facilities. This amount shall not be charged in the final repair price if the service is provided. The part to be quoted and/or repaired must be in its original manufacturing condition, may not have been manipulated or subjected to any type of repair attempt, and must be in its original condition. If the part does not meet these requirements, it shall be subject to the charge of the quotation amount provided for in this point or the test amount, depending on the process it is in.
5. When the customer chooses to deliver the part to be repaired to Zentrum’s facilities, they must complete a repair form agreeing to our service terms and conditions. The part repaired under these terms must be collected by the customer.
During the repair service, if any of the situations described below are identified in the part, the customer shall be subject to payment of the test amount of €125 + VAT:
a. Verification of the correct operation of the part;
b. Verification of manipulation, or attempts at intervention/repair of the part by third parties;
c. Impossibility of repairing the part for reasons beyond the company’s control;
6. If the repair is not complete due to lack of diagnostic information, manipulation of the part by the customer or reasons beyond Zentrum’s control, the refund of the amount paid by the customer shall exceptionally be made after the customer delivers the repaired part and after it has been duly analysed. If the customer does not return the repaired part, under no circumstances shall the full repair amount be refunded.
7. Zentrum is not responsible for damage caused to the unit by attempted reset via OBDII machine, and is unrelated to any matter of this type.
8. In all repairs/interventions carried out on hydraulic units, the warranty granted does not include the expansion accumulator, since it is a wear component.
Clause 13. - C
(Warranties – Exclusions)
1. The customer who is not a Consumer and who cannot prove the non-conformity of the purchased product does not benefit from warranty under the terms of Clause 13. – A (“Warranty – General Provisions”). To prove the “lack of conformity”, the customer must request an expert assessment of the product from a suitable entity, bearing the respective costs, without being entitled to reimbursement by Zentrum. The report resulting from the expert assessment must be sent to Zentrum.
2. The legal warranty does not cover situations of flaw and/or defect arising from poor installation of the product or from its improper, negligent handling in breach of the provisions of this agreement, specifically Clause 10 (“Products and/or Services”).
3. Zentrum may not be held responsible for programming and/or coding that may be necessary after the installation of the products sold. Although the products sold are used parts, they retain the producer’s original specifications and the same quality standards, sold with coding associated with the original vehicle.
4. No warranty requests shall be accepted for products purchased from Zentrum in which the product’s warranty seals have been violated or removed, as shown in the following photograph.
5. The warranty also does not cover:
a) The replacement of consumable products;
b) Any violation of software of the purchased products;
c) The non-replacement of spark plugs, spark plug cables, ignition coils, and rectification/replacement of the engine wiring, in cases of acquisition or repair of engine control units (ECU) for petrol vehicles;
d) Other defects arising from external causes.
6. In the case of the warranty enjoyed by engines sold to Companies under Clause 12 (“Engine Sale Conditions and Warranties”), this warranty does not cover:
a) The consequences of immobilisation of the vehicle, mileage travel, towing and other products complementary to the installation of the product, such as filters, oils, etc.;
b) The labour for replacing the product;
c) Transport associated with sending or collecting the Product.
7. No requests for reimbursement or return shall be accepted for products purchased from Zentrum in which the protection seals of the connector plug to the vehicle have been violated or removed.
8. In the event of cancellation of the transaction by the customer and where the customer has delivered return parts, Zentrum is not bound and cannot guarantee their return, since they are destroyed within 3 days after delivery. The customer hereby consents to the destruction of the return parts after the aforementioned period.
Clause 14.
(Price of Products and/or Services)
1. The sale price of the products and/or services made available corresponds to the price indicated in the purchase process, and is presented without indicating the VAT amount at the rate in force.
2. Zentrum reserves the right to change, rectify and/or update the prices of the products it offers without the need to previously inform the user and/or the customer.
3. The information relating to the price shall be accurate and transparent, with a breakdown of all fees and taxes included in the final price.
4. Whenever applicable, the price of transport and/or delivery shall be added to the purchase price of the product and/or service.
5. Whenever applicable, an amount relating to the packaging service may also be added to the purchase price of the product and/or service, namely when the nature, size, fragility or specific packaging requirements of the item justify it. This amount shall be previously communicated to the customer before the conclusion of the order and duly itemised in the respective invoice.
6. Failure by the customer to pay the sale price under the terms of Clause 17 (“Payment”) is grounds for cancellation of the order by Zentrum.
7. When the customer makes the purchase by selecting the “No Service” option, they will not be able to request another service (Cloning, Reset/Virginisation or Immobiliser Removal) after receipt of the purchased part, and this situation cannot be grounds for returning the part.
8. In the event of in-store collection of any part that the customer has left for repair, replacement, quotation, or any other service provided by Zentrum, Zentrum informs the customer that it is ready for collection and must be collected within 5 business days after notice that the product is available. After this period, a storage fee of 2.5 euros/day + VAT shall be charged, and the customer’s part shall be considered abandoned after 10 business days from the date of the collection notice, becoming the property of Zentrum.
9. The customer may agree to order the product by paying a deposit, the amount of which shall be defined by Zentrum, in cases of reservation or orders from a supplier. In these situations, the customer shall have 5 business days to collect the product, counted from the day of payment confirmation in cases of reservation, and from the day of notification for collection of the material in cases of orders from a supplier.
After this 5-day period has expired, Zentrum reserves the right to retain the deposit amount, without the need for prior notice and without prejudice to legal invoicing obligations. Zentrum shall notify the customer by email or telephone.
Clause 15.
(Shipping and/or Delivery Prices)
1. The purchase price of the product and/or service does not include fees, taxes, shipping and/or transport costs, nor any packaging costs, unless expressly indicated otherwise.
2. The information relating to the final amount to be paid shall be accurate and transparent, with a breakdown of all fees and taxes at the legally applicable rate.
3. The shipping and/or transport costs of orders placed and to be shipped shall be defined after the order is placed, according to the weight associated with the order and the location of the country of shipment, in accordance with the terms of the contracted carrier.
4. After conclusion of the contract, Zentrum issues an invoice in accordance with the information provided by the user and/or customer or potential customer at the time of registration, which shall be deemed true for this purpose, also sending the invoice by post to the address indicated in the registration, together with the shipment of the order, and making it available to the customer in their reserved area of the website.
5. The customer has 5 business days to request a duplicate invoice from Zentrum in the event of non-receipt, loss or misplacement of the same.
Clause 16.
(Shipping and Receipt of Orders)
1. Zentrum undertakes to fulfil the order without unnecessary delays and, in any case, no later than 30 days from the conclusion of the contract, failing which there shall be considered to be a delay in delivery of the order that may justify its cancellation by the customer under the terms of point 5 of this Clause.
2. Delivery of orders to the address indicated by the user at the time of registration shall be carried out through a carrier contracted for this purpose by Zentrum, whose identification, respective delivery deadlines, and other useful and necessary information for the proper execution of the order shall be duly communicated and made available, namely: at the stage of confirmation of the order by the registered customer, in the order receipt notice referred to in Clause 4 (“Online Contracting”) of this document and in the reserved area of the customer or potential registered customer.
3. At the time of delivery of the order by the transport service contracted by Zentrum, the customer or any other recipient indicated by them in the order must:
a) Check that the packaging has not been violated, damaged and/or otherwise altered;
b) Check that the number of units at the time of delivery corresponds to that indicated in the transport document;
c) Complete the “delivery document” presented by the contracted carrier, indicating any order fault under the terms of the following point and signing it subject to reservation.
4. Upon verification of any “order fault” received under the terms of point 3 of this Clause, namely in the event of:
a) “Delay in delivery of the order”;
b) Missing item;
c) Transport damage, lack of conformity of the ordered products; or even,
d) Error in the order,
The customer or any other recipient indicated by them must communicate such reservations to Zentrum in the “delivery document”, refuse delivery and require the subcontracted carrier to return the purchased product.
5. If the registered customer becomes aware of an “order fault”, specifically an “error in the order”, before receipt, they must contact Zentrum within the hour following confirmation of the order requesting its cancellation. Zentrum shall inspect whether the condition of the order has remained under the terms of points 6 and 7 of Clause 18 (“Right of Withdrawal”), failing which the customer shall not be reimbursed. The non-reimbursement shall be duly justified to the customer by email.
6. Zentrum is not responsible for payment of expenses of any nature associated with orders refused by the customer or by someone designated by them, or cancelled by them before receipt and, consequently, not delivered by the carrier or not received.
7. Zentrum shall not be responsible if the goods or part thereof are lost, misplaced, damaged or delayed as a result of circumstances beyond its control or acts or omissions by the customer, the contracted carrier or any other third party; the risk of loss, misplacement, damage or delay of the order shall be transferred to the contracted carrier at the moment it is made available to them for that purpose.
8. For the purposes of this Clause, the order delivery period corresponds to the sum of the order preparation time and shipping time.
9. The verification of any “order fault” under the terms of this Clause may justify cancellation of the order by the customer, in which case they shall be reimbursed for the amounts paid under the terms of Clause 17 (“Payment”).
10. The customer may choose to request collection of the purchased product at Zentrum’s facilities.
11. Products purchased on the website are delivered anywhere in the world, unless otherwise indicated in the product information sheet.
Clause 17.
(Payment)
1. When placing the order, the customer may choose among the available payment methods, whichever is most convenient:
a) By “advance bank transfer” – where payment is made through an ATM machine, ATM, or through the online system operating through the customer’s banking institution (homebanking, MBWAY), to IBAN PT50 0033 0000 45341477077 05 (Millennium BCP).
b) By “credit card” – where payment is made by entering the data relating to the card chosen between: Visa and Mastercard, and where the conditions of use thereof, namely debit conditions, are those available from the customer’s credit institution;
c) By “cash on delivery” – at the time of receipt of the order;
d) By “multibanco” – where payment data shall be generated (“entity”/“reference”/“amount”), which must be paid within 24 hours through the online system operating through the customer’s banking institution (homebanking, MBWAY), or through an ATM machine.
2. In cases where the selected payment method is that referred to in subparagraph a) of the immediately preceding point - advance bank transfer -, the customer must send proof of payment to Zentrum’s email address: geral@zentrum-group.com.
3. In cases where the selected payment method is one of those referred to in subparagraphs b) to d) of point 1 of this Clause, processing and shipping of the order depends on payment confirmation. To avoid undue delays in such payment confirmations, we recommend providing a valid contact, and additional information may be necessary and requested to confirm the order.
4. Online payment is secured by the WORLDPAY service, which offers the customer the possibility of secure payment in accordance with its own policies at https://www.pt.worldpay.com/
5. In the fight against internet fraud, information relating to the customer’s order may be transmitted to any third party for inspection purposes, provided it is duly legitimised for that purpose. A legitimate third party shall be, by way of example only, a criminal police body.
Clause 18.
(Right of Withdrawal)
1. The customer who is a consumer has the right to withdraw from the agreement, without having to invoke any reason, within a maximum period of 14 days from the date of receipt of the order in accordance with what appears in the “delivery document” provided for in Clause 16 (“Shipping and Receipt of Orders”).
2. Communication of the intention to withdraw from the contract must be made by the customer to Zentrum through an unequivocal statement to that effect, by email to geral@zentrum-group.com or by registered letter with acknowledgement of receipt to Zentrum’s registered office.
3. Upon withdrawal from the agreement, Zentrum shall reimburse the customer for the amount relating to the price of the product and/or service purchased, within 14 days after the day on which it was informed of such intention, reserving the right to withhold such reimbursement until the returned products are received or until the registered customer provides proof of their return, which may be requested by Zentrum for this purpose.
4. The customer’s reimbursement shall be made by crediting the amount paid to the customer’s credit account in cases where payment was made by this means, or by bank transfer.
5. The customer must return the goods by delivering them to Zentrum’s registered office, without undue delay and no later than 14 days from the day on which they inform of the free withdrawal from the contract. The deadline shall be deemed to have been met if the customer returns the goods before the expiry of the 14-day period. The customer shall bear the direct costs of returning the goods, and the approximate return cost is estimated at 35.00 euros, except in cases where the good in question cannot be returned by post or the consumer is in a location geographically far from Zentrum’s registered office.
6. The provisions of this Clause do not apply to cases where the customer does not keep the goods in such a way that they can be returned to Zentrum in the proper conditions of use in which they were sent, with all their components and accessories, without prejudice to the right to inspect and handle the good with due care.
7. This Clause shall also not apply and, therefore, the registered customer may not freely withdraw from the Contract when, in the case of a sealed product, it has been opened and/or unsealed after delivery.
Clause 19.
(Workshop)
1. The customer who requests the repair of a motor vehicle at Zentrum’s workshop shall be notified by telephone and/or email after its completion, to proceed with collection of the vehicle, having 48 (forty-eight) hours to do so and to make the respective payment. If, after the aforementioned period counted from the notification, the vehicle is not collected, the customer shall have to make a daily parking payment of 30.00 euros + VAT, which shall be charged upon collection of the vehicle.
2. Zentrum is not responsible for any damage occurring to vehicles located inside its commercial establishment for parking purposes. Parking is understood as all the time during which the vehicle is inside Zentrum’s commercial establishment and is not undergoing intervention, covering situations of delivery, repair period and collection of the vehicle.
Clause 20.
(Batteries)
1. Zentrum does not sell new batteries. Zentrum exclusively provides battery regeneration and repair services.
Exceptionally, since these are used products, Zentrum grants its Customers a conformity warranty period of 18 (eighteen) months or 3 (three) years, if they are reconditioned.
2. Upon delivery of the vehicle to the customer, a battery warranty certificate is issued, which must always be presented if there is a need to submit any complaint.
AIRBAGSZENTRUM VOUCHER CONDITIONS:
1. a) The voucher shall be issued for orders placed exclusively on the page www.techniczentrum.com, with an item value equal to or greater than €250 + VAT. Transport costs, taxes and additional fees shall not be included;
2. b) The voucher shall be associated with a purchase invoice, under the conditions described in point a), and may only be used by the customer of the invoice referred to at the time of issue.
3. c) The voucher is valid for 6 months after issue of the invoice referred to therein;
4. d) The voucher amount is €100 (one hundred euros, VAT included);
5. e) The voucher may be used exclusively with the Airbagszentrum brand (www.airbagszentrum.com), in purchases of airbag sets composed at least of driver airbag, passenger airbag, dashboard or cover, and front pretensioners.
6. f) The voucher applies only to purchases of the product mentioned in point e), with an amount equal to or greater than €500 + VAT, for airbag sets that are available in stock. In the event of the need to order from a supplier, the voucher shall not apply;
7. g) The voucher is not transferable, may only be used by the customer to whom it was issued and no cash alternative is available;
8. h) The voucher cannot be combined with other vouchers or other promotions in force;
9. i) The voucher is intended only for professionals in the automotive sector;
TECHNICZENTRUM VOUCHER CONDITIONS:
1. a) The voucher shall be issued for orders placed exclusively with the Airbagszentrum® brand, with an item value equal to or greater than €500 + VAT. Transport costs, taxes and additional fees shall not be included;
2. b) The voucher shall be associated with a purchase invoice, under the conditions described in point a), and may only be used by the customer of the invoice referred to at the time of issue.
3. c) The voucher is valid for 6 months after issue of the invoice referred to therein;
4. d) The voucher amount is €50 (fifty euros, VAT included);
5. e) The voucher may be used exclusively with the Techniczentrum® brand (www.techniczentrum.com), in purchases made on the page or repairs of parts.
6. f) The voucher applies only to purchases of the product mentioned in point e), with an amount equal to or greater than €350 + VAT, on products available in stock or repairs. In the event of the need to order from a supplier, the voucher shall not apply;
7. g) The voucher is not transferable, may only be used by the customer to whom it was issued and no cash alternative is available;
8. h) The voucher cannot be combined with other vouchers or other promotions in force;
9. i) The voucher is intended only for professionals in the automotive sector;
CONSUMER DISPUTE ARBITRATION
INFORMATION TO THE CONSUMER
(Law No. 144/2015, of 8 September)
We inform our customers that AIRBAGSZENTRUM - SOCIEDADE UNIPESSOAL, LDA has alternative dispute resolution means and is bound by membership to the Arbitration Court of the Consumer Information and Arbitration Centre of Porto.
In the event of a consumer dispute, you may resort to this Alternative Dispute Resolution entity through the website: www.cicap.pt.
Last updated on 04 September 2025.
AIRBAGSZENTRUM – SOCIEDADE UNIPESSOAL, LDA