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Customer should contact us by email at suporte@zentrum-group.com about any returns or refunds.

The customer is entitled to terminate the agreement without having to give any reason within 14 days from the date of receipt of the order in accordance with the “delivery document” set forth in Clause 16 (“Shipping and Receiving Orders”). Clause 16 located in the terms and conditions of use.

The communication of the claim of contractual termination should be made by the customer to the Company by sending a clear and unambiguous statement to that effect, by e-mail, registered letter with acknowledgment of receipt, or by sending the free form template resolution now available by the same means.

Upon termination of the agreement, the Company will reimburse the customer for the value of the price of the product and / or service purchased within 14 days after the date on which it was informed of such claim, but reserves the right to withhold such claim refund as long as the returned products are not received or until the registered customer provides proof of their return, which may be requested by the Company for this purpose.

Reimbursement of the registered customer will be made by crediting the amount paid to the customer's credit account in cases where payment has been made by this means, or by bank transfer.

The customer will bear the return costs of the contracted product.

In cases where the customer does not keep the goods in such a way as to be able to return them to the Company in the right conditions of use in which they were sent, with all its components and accessories, without prejudice to the right to inspect, with due care. and manipulate the good.

No refund claims or return requests will be accepted on products purchased from the Company in which the protective seals of the vehicle connection plug have been breached or removed, as well as the protective seals. (as following photos).

No return or refund request will be accepted for orders for specific products where the customer is always asked for a non-refundable signal to proceed with ordering the item.

For more information go to the terms and conditions of use.