Terms and Conditions of Sale

INDEX:

I – TERMS AND CONDITIONS OF USE AND SALE
Clause 1: Identification and Contacts
Clause 2: Object and Scope of Application
Clause 3: Consent and Online Registration
Clause 4: Online Contracting
Clause 5: Liability and Complaints
Clause 6: Intellectual Property
Clause 7: Processing of Personal Data
Clause 8: Website Security and Cookie Policy
Clause 9: Governing Law and Competent Jurisdiction

II – GENERAL CONDITIONS OF SALE
Clause 10: Products and/or Services
Clause 11: Delivery Modality of the Customer’s Part
Clause 12: Conditions of Sale of Engines and Warranties
Clause 13 - A: Warranty – General Provisions
Clause 13 - B: Repairs and Repair Warranty
Clause 13 - C: Warranties – Exclusions
Clause 14: Price of Products and/or Services
Clause 15: Shipping and/or Delivery Prices
Clause 16: Shipping and Receipt of Orders
Clause 17: Payment
Clause 18: Right of Withdrawal
Clause 19: Workshop
Clause 20: Batteries

I – TERMS AND CONDITIONS OF USE AND SALE

Clause 1.

(Identification and Contacts)

AIRBAGSZENTRUM - SOCIEDADE UNIPESSOAL, LDA, corporate person no. 508263069, with registered office at R. 10, Zona Industrial de Rio Meão, no. 356, 452-475 RIO MEÃO, hereinafter referred to as “Zentrum”, is the lawful holder of the domain www.techniczentrum.com (hereinafter, the “website”) which may not be associated with any content other than that appearing on the internet page (webpage), accessible through that domain and made available by Zentrum or by those duly authorised by it.
The website is intended for the advertising and sale of the goods and services made available therein by Zentrum.
All communications addressed to Zentrum and to be made under this agreement must be made in writing and sent by registered mail to its registered office address and/or to the email address: geral@zentrum-group.com.
Without prejudice to the preceding point, Zentrum has the telephone contact +351 256 104 840, available on business days, between 09:00 and 12:30 and 14:00 and 18:00.
Zentrum has no physical store, so any intended visit for the purposes of a meeting or handling of any other matter must be scheduled in advance through the contact means referred to in this clause and disseminated on the website.

Clause 2.

(Object and Scope of Application)

The goods and/or services made available by Zentrum are aimed at professional use in the automotive field, for predominantly commercial use, without prejudice to being contracted for exclusively private purposes, and therefore by consumers.
For the purposes of interpreting this agreement:

a) “Use of the website” includes any operation and/or transaction, commercial or otherwise, carried out on the website concerning the content accessible therein, whether for a predetermined purpose or not—namely but not only, the purchase of any product and/or service, the download of videos, images, or other content available on the website and protectable under copyright or industrial property rights.

b) “Website user” (or simply “user”) is anyone who uses it with a view to obtaining or not the products and/or services made available therein by Zentrum, under the terms defined for the use of the website and in accordance with the established privacy and cookie policies.

c) “Customer” is any natural or legal person who acquires products from Zentrum, through in-person sales or through the respective website.

d) “Registered customer” is the “website user”, legal entity or individual, after the effective purchase of the product and/or service made available and once registration on the website has been granted as such; remaining in the position of “prospective registered customer” when, despite being duly registered, no purchase has yet been made.

e) “Consumer” is the natural person to whom goods are supplied, services provided or any rights transferred, by a person who professionally carries out an economic activity aimed at obtaining profit and who acts for purposes which are outside the scope of his or her commercial, industrial, craft or professional activity.

f) “Business”, all other customers, natural or legal persons, who are not covered by the concept of “Consumer”, as referred to in the preceding subparagraph.

g) “Producer” is the manufacturer of a consumer good, the importer of the consumer good into the European Union or any other person who presents himself as producer through the indication of his name, brand or other identifying sign on the product.

h) “Repair” presupposes, in the event of lack of conformity of the good, the restoration of the consumer good to conformity with the contract.

i) “Order number” is Zentrum’s internal reference issued for each of the products it makes available, functioning as a unique identifier for stock management and control purposes.

j) “Business day” means any day of the week other than Saturday, Sunday or a public holiday in Portugal.

These definitions do not invalidate others contained in these “Terms and Conditions of Sale” which, for reasons of consistency, are provided at the appropriate point.

If any clause of these terms is declared null or voidable, by reason of violation of any mandatory rule, by a Portuguese court or other competent authority, it shall be deemed—if it is not possible to interpret it in accordance with the law—as unwritten, and the gap shall be filled under the legal terms.
Zentrum reserves the right to amend these “Terms and Conditions of Use and Sale” and “General Conditions of Sale” without prior notice and therefore advises their regular consultation.

Clause 3.

(Consent and Online Registration)

Proper use of the website depends on the terms of this agreement being expressly, irrefutably and unconditionally accepted by its user, registered customer or prospective registered customer, who declares to be aware of its terms, namely but not only, with regard to the processing of his/her personal data provided upon registration.
To ensure that the website user and prospective registered customer gives his/her consent as defined in the preceding point freely and voluntarily, Zentrum has created a click-validation box associated with the terms of this agreement, without which no customer registration may be granted and no purchase may be made.
For the purposes of the immediately preceding point and notwithstanding the ability to withdraw consent under the best terms duly explained in this agreement without causing any prejudice, in addition to the aforementioned click-validation box, the conduct of the user, customer or prospective registered customer as reflected in the purchase is sufficient to indicate his/her clear intention to contract with Zentrum in accordance with this agreement, the content of which he/she has declared to know upon reading this information accessible through the website he/she uses.
Without prejudice to the provisions of points 2 and 3 of this Clause, proper use of the website depends on the user being over 18 years of age and having a valid email address.
For the purposes of “registration” under this agreement, the user must provide certain personal data and, once registered, will have access to that same data, being able to amend and delete it through the access keys defined by him/her, under the terms better addressed in Clause 7 of this agreement (“Processing of Personal Data”).
The registration referred to in the preceding points of this Clause aims at the proper performance of the contract, and is a condition without which Zentrum does not bind itself to this agreement, the parties hereby recognising the importance of such conditionality. Moreover, the provision of incorrect data by the user is equivalent to lack of registration.
It is with registration that the website user qualifies as a prospective registered customer, insofar as registration enables him/her to contract the goods and/or services supplied by Zentrum.
During the purchase process, registration may not yet have been carried out, which does not prevent the customer from continuing the purchase process and using the already created “shopping cart”, registering at the time of order completion.
Once registered, the customer may also access his/her order in his/her reserved area for the purposes of monitoring it, namely for the management of personal data and control of order history.
Registration also allows the customer to apply for any offers and other promotions or special benefits, the terms of which will be duly communicated and presented by Zentrum when it so decides and to the extent it deems convenient, and whose content forms part of this agreement.

Clause 4.

(Online Contracting)

The website user may browse it free of charges provided that in full agreement with this agreement, without such implying, namely, that he/she must register as a customer and contract with Zentrum.
After registration, which presupposes prior acceptance of the terms of this agreement as set out, the user may, namely, order the goods and/or services made available by Zentrum, choose the available means of payment to pay for the order, choose among the shipping options for the order, the method of shipping, access his/her purchase history and check the status of the order.
After the user or prospective registered customer indicates that he/she intends to order a good and/or service made available by Zentrum, namely by registering and selecting the electronic “buy” option, he/she will receive a communication acknowledging receipt of the order at the email address provided upon registration.
At no time shall the communication to the customer acknowledging receipt of the order by Zentrum amount to the execution/conclusion of the contract, which shall only be considered concluded once Zentrum receives payment for the order and issues payment and order confirmation.
For the purposes of the immediately preceding point, the “communication” will include the order number (which must be used by the customer in any communication with Zentrum regarding that order), as well as all data provided by the customer upon registration, and the latter must verify and request its correction if necessary, under penalty of Zentrum not being liable for any losses resulting from uncorrected errors.
At the time of placing the order, the customer must verify the registration details and respective billing data, correcting any errors—especially, but not exclusively, the customer will be able to change the quantity of the products he/she wishes to purchase, adding or removing one or more products from the order—under penalty of Zentrum not being liable for any losses resulting from such uncorrected errors.
Without prejudice to the immediately preceding points of this Clause, Zentrum will not accept any change of delivery address for the order after its confirmation. The customer may request such change from the subcontracted carrier, but such change shall be at his/her own responsibility, account and risk, and Zentrum cannot be held liable under any circumstances.
Zentrum will refuse any order that indicates it was placed in bad faith, in complete disregard of this agreement, in violation of a legal provision in force, or on any other ground it considers legitimate, if detected, and at the time it is detected.

Clause 5.

(Liability and Complaints)

Without prejudice to any liability of the producer, Zentrum does not guarantee nor shall be liable for any loss of any kind resulting from the use of the products and/or services made available by it on the website in violation of this agreement, from improper installation by the customer or by third parties (even if in accordance with the standards defined by the brand or manufacturer), as well as any others resulting from the breach of profit, business or similar expectations, or from litigation arising with any third parties contracting with the customer.
The stance now taken by Zentrum does not prevent it from recognising, reinforcing and advising the user and prospective customer regarding the care to be taken in handling the products and/or services it makes available, which shall in no case amount to a guarantee or assumption of liability by Zentrum, particularly because the customer declares, with the purchase, to have the skills and/or training for their use and/or installation, thereby assuming the risks.
This limitation of liability of Zentrum is essential to the conclusion of the sale, a condition which the user and prospective customer hereby declare to recognise.
The provisions of this Clause do not affect any breach that, by law or by agreement, grants the other party, under general law, the right to terminate the contract, without prejudice to the corresponding statutory compensation.
To the extent permitted by law and by this agreement, the user and/or prospective registered customer agrees to hold Zentrum harmless from any claims, losses, liabilities, costs, damages and expenses, including, but not limited to, attorneys’ fees arising from the use of the contracted products and/or services, transportation costs related to immobilisation of the vehicle, vehicle labour costs, and others, when in breach of this agreement, the law or third-party rights.
Any acts or omissions that the user and/or registered customer considers to be in breach of this agreement must be communicated to Zentrum within 30 days after becoming aware of the fact, by email or, if that is not possible, by registered letter with acknowledgement of receipt. For this purpose, the following must be indicated:

a) Order number;
b) Reference and quantity of products ordered;
c) Reference of the product received; and,
d) Exact reason for the complaint.

Once the complaint communicated by the user and/or customer under the immediately preceding point has been received, Zentrum undertakes to analyse it and issue an opinion in response within 30 days, which may be extended for an equal period if Zentrum so requires.
The 30-day period referred to in point 6 of this Clause is reduced to 5 days whenever:

a) The customer is not a consumer;
b) The reason for the complaint is the verification of a “failure in the order”;
c) The customer has not made reservations regarding such failure in the “delivery note”.

In its responses to the customer’s complaint, whenever it so decides, Zentrum will indicate to the customer the possibility of returning the disputed product, indicating the “conditions for returning products”.

No request for return or refund will be accepted for orders of specific products, for which a non-refundable deposit is always requested from the customer in order to proceed with the request for the item.

Clause 6.

(Intellectual Property)

Both the internet page and the “techniczentrum.com” domain through which it is accessible are owned by Zentrum, and at no time may they be used without its authorisation, except to the extent that allows the website user and prospective customer the proper performance of this agreement.
Zentrum is likewise the owner of all components that may be considered a “work” for the purposes of the legislation applicable to the protection of copyright, namely but not only, all texts, graphics, photographs, music, videos and the organisation of the webpage itself.
Any patent, trademark, logo, designation of origin, or other distinctive sign of trade used by Zentrum on the website and which, consequently, forms part of its content, is owned by Zentrum as industrial property rights.
Without prejudice to use under the legal limits of use, such as for purely personal and private use, the use of intellectual property rights referred to in this Clause by website users, customers or prospective registered customers shall be conditioned to the proper performance of this agreement.
The provisions of this Clause do not affect the existence of intellectual property rights that are not owned by Zentrum, namely but not only, that concern goods and services available on the website but which, for that very reason, are not its responsibility.
The content made available on the website is further protected under the legislation applicable to intellectual property rights, and any use, act of reproduction or reference, in whole or in part, thereof is expressly prohibited and legally punishable when carried out without the prior authorisation of Zentrum or its legitimate holder.
Zentrum shall not be liable for any use made of the website content in violation of the provisions of this Clause or other protection granted under the legislation in force and applicable to intellectual property rights.

Clause 7.

(Processing of Personal Data)

Zentrum, as the controller of personal data and/or through any subcontracted entity, undertakes to collect and use the personal data of natural persons provided upon their registration in compliance with the legislation in force in the European Union relating to the protection of personal data.
All in accordance with the “Personal Data Protection Statement” made available on our website at: https://techniczentrum.com/pt/content/13-termos-de-privacidade.
Zentrum guarantees and undertakes, as the controller of personal data and/or through any subcontracted entity, to apply appropriate technical and organisational measures so that its employees and other professionals protect the personal data provided by the customer or prospective registered customer, at the time of registration, order and/or payment, through the website, and to which they have access in the context of the performance of this agreement, ensuring its transparency, integrity, fairness, confidentiality and security, protection against unauthorised and unlawful processing and against accidental loss, destruction or damage.
Zentrum may transfer the data collected under this agreement to a subcontracted entity if expressly consented to by the user and/or customer or prospective registered customer, if arising from national legislation, for reasons of public interest, commercial reasons or other legitimate interests of Zentrum.
For the purposes of interpreting this agreement, Zentrum undertakes to collect only the personal data relevant to the proper performance of the contract, limiting its processing to that purpose alone, unless another is authorised by the user, customer or prospective registered customer, or is communicated to him/her.
The data collected and processed under this agreement will be retained for the duration of the agreement and may be retained beyond that period if such requirement arises from national legislation, for reasons of public interest, commercial reasons, or other legitimate interests of Zentrum, any subcontracted entity or partner, or if the user, customer or prospective registered customer expressly consents to its use for other purposes.
Without prejudice to the immediately preceding points, Zentrum may use the information collected for direct marketing purposes (newsletter sending), and the website user, customer or prospective registered customer may object to such processing at any time. Any other type of commercial promotion, whether its own or that of third parties, requires the express consent of the user and/or customer or prospective registered customer.
The website user, customer or prospective registered customer must guarantee the truthfulness, accuracy, correctness and updating of his/her personal data, the creation of false identities being prohibited, and must also ensure the confidentiality of his/her access data, so as to prevent its misuse by third parties.
The personal data provided under this agreement will not be disclosed unless such is informed to the user and/or customer or prospective registered customer, together with information regarding the recipients of such disclosed data.
Without prejudice to mandatory legislation applicable to this agreement, the customer or prospective registered customer, as data subject, has the following rights regarding the personal data collected and processed within the performance of this agreement:

a) Right to access the data and request information, in writing or otherwise, deemed necessary regarding its processing and handling, and a fee may be charged in the case of unfounded or excessive requests;

b) Right to rectification of personal data that is outdated, incorrect or incomplete;

c) Right to object to the use of personal data: (1) for the purposes of safeguarding the legitimate interests of Zentrum or its business partners; (2) that do not serve the purposes for which they were provided; (3) when automated processing of data is at stake—including profiling—unless compelling reasons justify and substantiate such processing and prevail over the rights of the data subject, such as the exercise or defence of rights in legal proceedings;

d) Right to erasure where (1) the data prove unnecessary for the purposes for which they were collected or processed, (2) when consent previously given freely and knowingly is withdrawn, or (3) when the data have been used unlawfully, unless requirements enshrined in national legislation require retention of the data for reasons of public interest, commercial, tax, national security, invoicing or other reasons, without prejudice to the data being deleted at the time Zentrum, as controller and/or through any subcontractor, considers that they have achieved their purpose;

e) Right to restriction of processing to what is strictly necessary, only by those who genuinely need access and for the period and purposes strictly necessary, as referred to in the preceding numbers;

f) Right to data portability to another controller, provided that this is technically possible;

g) Right to lodge complaints with the National Data Protection Commission, in the event of violation of the rights described in this Clause, without prejudice to the right to resort to legal proceedings.

For this purpose, Zentrum may require elements proving the capacity of the personal data subject who intends to exercise his/her rights, as well as be reimbursed for any costs incurred as a result of requests by personal data subjects.

Without prejudice to the preceding numbers, in the event of a data breach or unauthorised access to information in data hosting, Zentrum, as the controller and/or through any subcontracted entity, whenever required under applicable legislation, namely when such breach represents a high risk to the rights of the data subjects, undertakes to provide them with information, within a reasonable time, indicating, as precisely as possible, which data were affected, the consequences foreseen by the breach and the measures adopted to remedy it.
The parties, as well as their respective employees and other professionals with whom they contractually relate, are bound to confidentiality regarding the personal data and other information that they become aware of due to their direct involvement in the performance of this agreement, even after the end of their duties, except if such requirement arises from national legislation, for reasons of public interest, commercial, tax, national security, invoicing or others.
The user, customer or prospective registered customer may exercise his/her rights under this Clause, namely by contacting Zentrum through the means referred to in this agreement or through his/her reserved area on the website.

Clause 8.

(Website Security and Cookie Policy)

The website uses cookies (or “connection tokens”), which are small text files stored on the electronic device used—such as a computer or mobile phone—through the internet browser, useful for retaining information about the visit to the website by its users—such as preferences or pages visited—between different sessions, in favour of proper use of the website—for purely statistical purposes or even to relate the user profile to possible products and/or services of interest made available by Zentrum or third parties.
All in accordance with the “Cookie Policy” available on our website at: https://techniczentrum.com/pt/content/12-politica-de-cookies.
The information collected by cookies may be used by Zentrum, subcontracted entities or third parties, and allows, among other purposes, the personalisation of the services provided and the improvement of the relevance of the information made available, optimising and conditioning the operation and security of the website.
Your express acceptance is required, under the terms better indicated in the aforementioned “Cookie Policy”, under penalty of the user being prevented from continuing to browse the website.
The security and privacy settings associated with the cookies referred to in the immediately preceding point are normally pre-programmed, but can be configured through the internet browser; they may be deactivated, although such restriction options may entail access restrictions on the website.
The user is solely and fully responsible for ensuring that the electronic device through which he/she accesses the website is adequately protected against harmful and/or malicious software.
In compliance with Clause 7 (“Processing of Personal Data”), Zentrum undertakes to adopt the security mechanisms within its reach, namely, to cooperate with the competent supervisory authority(ies) on the matter, to create and/or adopt systems to record personal data processing activities, to create and/or adopt systems to verify and identify risks for data subjects, as well as internal organisational solutions, among others, capable of complying with the European legislation in force on personal data protection.

Clause 9.

(Governing Law and Competent Jurisdiction)

It is agreed that any disputes arising from the interpretation and performance of this agreement shall be settled under Portuguese law and by the Court of the District of Porto, with express waiver of any other court, of any other legal system.
Without prejudice to the provisions of the preceding points of this Clause, the registered customer considered a consumer under the definition in Clause 2 (“Object and Scope of Application”) and under the legislation in force, has at his/her disposal means of alternative dispute resolution, which may be consulted, namely, on our website at https://techniczentrum.com/pt/content/10-arbitragem-de-litigios.

II – GENERAL CONDITIONS OF SALE

Clause 10.

(Products and/or Services)

The products and/or services made available by Zentrum under and for the purposes of this agreement are aimed at professionals in the automotive field and at the trade of products of this nature, and are therefore essentially and predominantly technical products intended for professional use.
The products and/or services referred to in the immediately preceding point must, given their technical nature, be handled by those with the competence and/or training for that purpose, which Zentrum hereby recommends. Moreover, such products by Zentrum may only be used in vehicles or systems recommended by the constructor or manufacturer of the equipment. Zentrum is not liable for any damage resulting from improper, careless or negligent handling (including in disregard of any recommendations) nor for careless and/or non-compliant installation of the sold item.
For the purposes of this Clause, by purchasing a product and/or service from Zentrum, the registered customer declares to have the competence and/or professional training for its handling, as well as to be responsible for any damage that may result from its improper, careless or negligent use, without prejudice to any liability of the producer.
The products made available by Zentrum are sold second-hand and may therefore present physical changes such as in colour, or aesthetic changes such as small scratches or imperfections due to normal and natural wear. These changes will never jeopardise the safety of persons or property and shall not be grounds for return.
Since Zentrum cannot avoid failures in the availability (stock) of the products and/or services offered on its website, especially those caused by situations beyond its control, in cases where it is unable to ensure delivery of the purchased product within 30 days from the conclusion of the contract, it will inform and reimburse the customer for the amount spent by the customer in accordance with the payment method used, within a maximum of 14 days.
Notwithstanding, if the customer has ordered several products and/or services and only some are unavailable on the shipping date of the order, he/she may receive only those that are available on that date, being reimbursed for those that are unavailable.
The products and/or services are made available, presented and described according to their original characteristics provided by the respective responsible party and/or producer, without prejudice to Zentrum adopting additional measures that it deems convenient and for safety reasons, namely, keeping products sealed where such exists due to safety and/or hygiene reasons that so justify.
For the purposes of the immediately preceding point, the visual representation of the products, when available, is merely indicative and normally corresponds to the photographic image thereof, intended to present them for sale, without any guarantee or commitment, by Zentrum, as to the exact correspondence between the image shown on the website and the physical reality of the product; in particular, with regard to its actual dimensions and/or the chromatic aspects of the products and/or their packaging. In the event of a discrepancy between the image and the product sheet, the description in the product sheet, created on the basis of information provided by the respective responsible party and/or producer, shall always prevail.
In the event of an obvious error concerning the characteristics of the product and its representation, the user may always return it under Clause 18 (“Right of Withdrawal”).
Without prejudice to the provisions of Clause 13 - A (“Warranty – General Provisions”), any function and/or result that the advertising of the products and/or services may suggest to the prospective registered customer should be regarded as no more than a mere suggestion, and Zentrum does not intend, at any time, to be bound to such result or guarantee of that nature.
The customer is responsible for confirming in advance the reference and compatibility of the part being purchased with the vehicle in which it is intended to be installed. Zentrum accepts no responsibility for any incompatibilities resulting from the lack of such verification, and such situation cannot be considered a reason for return, exchange or refund of the purchased product.

Clause 11.

(Delivery Modality of the Customer’s Part)

The prospective customer may purchase a product from Zentrum by selecting the option “with delivery of the customer’s part”.
The customer who purchases any product under this Clause must deliver to Zentrum’s facilities the part to be taken in exchange.
The part given in exchange by the customer must be in its original manufacturing condition, and may not be subject to manipulation or any kind of repair attempt, and must be in a condition to be duly repaired by Zentrum.
The part given in exchange by the customer must have the same features, specifications and reference as the part purchased by the customer.
If the exchange carried out by the customer is not carried out in exact accordance with this Clause, the customer shall have to pay 50% (fifty percent) of the price of the purchased part.
For parts ordered for a specific customer, a deposit is always mandatory to place the order, as well as delivery of the customer’s old part.
The part given in exchange by the customer becomes the property of Zentrum at the time the purchase is made, i.e., when the customer pays the purchase price and Zentrum confirms the order and begins performance.

Clause 12.

(Conditions of Sale of Engines and Warranties)

When the customer purchases a rebuilt product, the price includes the exchange of another product with the same technical characteristics and in a condition capable of being repaired (without serious breakages). Without prejudice, new conditions of purchase and sale may be established between the customer and Zentrum in favour of a new stipulation of the product’s value in cases where the requirements for the sale of engines set out in this Clause are not met.
Under the immediately preceding point, the product to be exchanged must be sent only the engine block without any brackets, mounts or peripherals. If the customer wishes to send the engine with the aforementioned components, they must be transferred to the engine purchased by the customer at a cost of €300.00 + VAT, tests on peripherals/components not being included in this amount.
A technical analysis is always carried out on the product taken in exchange and, if it does not meet the conditions referred to in point 1 of this Clause, new purchase and sale conditions may be established between the customer and Zentrum, namely by modifying the value of the product and corresponding service. In such cases, the customer will always be informed by email of a revised quotation.
If the customer does not wish to proceed with the quotation, the cost of the analysis will be charged, which differs according to the exchanged/analysed product:
a) Analysis cost for an engine block without any brackets, mounts or peripherals: €50.00 + VAT;
b) Analysis cost for an engine block with brackets, mounts or peripherals: €150.00 + VAT;
The technical analysis consists of a visual diagnosis and disassembly of the engine, and does not require any authorisation from the customer, since the customer has already agreed to this procedure upon acceptance of this agreement and, specifically, the request to collect/ship the product via email or suitable form. If the customer does not accept the quotation, the engine must be collected/dispatched in the state it is in after the quotation has been made, i.e., fully disassembled, containing all components and assemblies (screws, washers, etc.) of the engine, properly compartmentalised on a pallet, or something similar.
In addition to the base price of the product, Zentrum may charge surcharges for additional accessories and electrical, electronic components, etc., such as potentiometers, electronic injectors, heat exchangers and others.
When the customer purchases the engine block without peripherals, the customer is responsible for testing and fitting them, and in the event of a warranty claim may be required to carry out tests proving that the peripherals fitted to the engine have been duly tested (injectors, heat exchangers, turbos, among others that Zentrum deems necessary).
Rebuilt/reconditioned engines have a 3 (three)-year warranty. Used engines have an 18 (eighteen)-month warranty.
Without prejudice to the provisions of Clause 13 – A (“Warranty – General Provisions”), in these cases the warranty depends on the customer informing Zentrum, via the workshop, at the time of the fault, and providing the necessary data to ascertain the causes and imputability of the defect.
Without prejudice to the provisions of Clause 13 – C (“Warranties – Exclusions”), the warranty on engines sold by Zentrum is void in the following cases:

a) Internal or external manipulation of the product without the prior authorisation of Zentrum;
b) Use of the product not envisaged by the producer, such as the use of vehicles for competition;
c) Use of consumables (oils, filters, coolant, etc.) not recommended by the producer;
d) The engine is immediately excluded from warranty in the absence of tests proving the correct operation of the injectors and in the absence of replacement of the water and heater radiators;
e) Non-performance of tests on the peripherals installed on the engine by the customer;
f) Failure to comply with the recommendations sent by Zentrum’s technical department at the time of sale of the engine, which may include, among others, the replacement of radiators, hoses, or even replacement of peripherals;
g) Removal of the warranty seals present on the engine, which indicate the temperature reached by the engine during operation;
h) When the existing cylinder head warranty seal exceeds a temperature of 90ºC;

In the event of collection in store of any engine that the customer has left for repair, replacement, quotation or any other service provided by Zentrum, Zentrum informs the customer that it is ready for collection, and it must be collected within 5 business days after notice of product availability. After this period, a storage fee of €10.00/day + VAT will be charged, and the customer’s engine will be considered abandoned after 10 business days from the date of the notice for collection, becoming at that time the property of Zentrum.
The company is not responsible for damage and costs resulting from manufacturing defects of consumables and new components applied to the engine (gaskets, seals, retainers, studs, etc.).

Clause 13 – A

(Warranty – General Provisions)

With the sale of the products and/or services made available by Zentrum, the Customer is entitled to a warranty of conformity, fitness and quality, under the legal terms, which may be exercised with Zentrum or directly with the producer identified on the sold product and/or service.
To contact Zentrum regarding warranties, the Customer may send an email to: geral@zentrum-group.com. The warranty form may also be filled in via the online chat on the page www.techniczentrum.com, or via the link https://ai.airbagszentrum.com/form/all/2.
The products sold by Zentrum are covered by a warranty (the period of which starts with delivery of the good or provision of the service, as applicable in the specific case) under the following terms:
a) 3 (three) years when the product is rebuilt/reconditioned or 18 (eighteen) months when the product is used, if the buyer is a Consumer;
b) 6 (six) months, if the buyer is a Business.
The Customer’s rights associated with the legal warranty lapse if the defect is not reported within the specified time limits, without prejudice to the following number.
The report of defects must be made under the following terms:
a) In the case of a sale to a Consumer, the period is that applicable to the warranty;
b) In the case of a sale to a Business, the period is 30 (thirty) days from the date on which the lack of conformity was detected.
If the report is not made under the aforesaid terms, the exercise of the respective right lapses.
The “lack of conformity” under the preceding number must be communicated to Zentrum with the identification of the order number and invoice, in writing. It may be sent by letter, with acknowledgement of receipt, to Zentrum’s registered office address, by email to: geral@zentrum-group.com or via the online chat on the page www.techniczentrum.com, or via the link https://ai.airbagszentrum.com/form/all/2, together with a request for:
a) Repair of the product;
b) Replacement of the product;
c) Appropriate price reduction;
d) Termination of the contract.
The right set out in subparagraph d) is limited to customers who are Consumers, notwithstanding what results from the Law in terms of civil liability.
For the purposes of this Clause, “lack of conformity” implies the existence of defects and/or faults in the thing sold, which render it incompatible with the presentation thereof made under this agreement, or which do not allow its current and/or normal use and which can reasonably be expected.
Regardless of the Customer’s status—consumer or not—all legal and/or voluntary warranties possibly granted by Zentrum lapse when, in the case of a sealed product, it has been opened after delivery.
A Customer who is a Business and has activated the product warranty with Zentrum shall be liable for payment of €125.00 + VAT (this amount corresponding to Zentrum’s costs for conducting diagnostics, bench tests, time spent, labour, among others), if it is found or identified in the part any of the following situations:
a) Verification of the correct operation of the part;
b) Verification of manipulation, or attempts at intervention/repair of the part by third parties;
c) Impossibility of repairing the part for reasons beyond the company’s control.
For investigation and in litigation processes, Zentrum reserves the right to request the vehicle with the part purchased under warranty, for the purposes of expert appraisal, troubleshooting and determination of responsibilities. The location of the appraisal will be designated by Zentrum, and Zentrum shall not be responsible for costs inherent in transport, towing, travel, etc.
A customer who is a Business shall bear the costs of returning the product under this Clause.
A customer who is a Business, when activating the warranty of the purchased, repaired or rebuilt product, shall be responsible for shipment as well as the costs inherent in the respective transportation.
The time for analysis of warranties of parts sold and repairs carried out may range from 14 to 30 business days, except in situations where the nature and complexity of the parts, the seriousness of the lack of conformity and the effort required to complete the repair or replacement justify a longer period.

Clause 13 – B

(Repairs and Repair Warranty)

The repair services provided by Zentrum, except in some cases where prior notice is given to the customer, are covered by the warranty under the terms and modes referred to in Clause 13 – A (“Warranty – General Provisions”).
The repair warranty covers only the parts actually repaired by Zentrum, and does not extend to the others that make up the vehicle in which the repaired part is fitted.
The repaired goods benefit from an additional warranty period of 6 (six) months per repair, up to a limit of 4 (four) repairs.
All parts are subject to the preparation of a quotation at a cost of €35 + VAT, which the customer hereby accepts with this agreement, when sending/delivering it to Zentrum’s facilities. This amount will not be charged in the final repair price if the service is provided. The part to be quoted and/or repaired must be in its original manufacturing condition and may not be manipulated or subject to any kind of repair attempt, and must be in its original condition. If the part does not meet these requirements, it will be subject to the charge of the quotation amount provided in this point or test amount, depending on the process status.
When the customer chooses to deliver the part to be repaired at Zentrum’s facilities, a repair sheet must be completed agreeing to our terms and conditions of service. The part repaired under these terms must be collected by the customer.
During the repair service, if any of the situations described below is identified in the part, the customer is subject to payment of the test fee of €125 + VAT:
a. Verification of the correct operation of the part;
b. Verification of manipulation, or attempts at intervention/repair of the part by third parties;
c. Impossibility of repairing the part for reasons beyond the company’s control;
If the repair is not complete, due to lack of information in the diagnosis, manipulation of the part by the customer or for reasons beyond Zentrum’s control, the refund of the amount paid by the customer will be exceptionally made after he/she returns the repaired part, and after it has been duly analysed. If the customer does not return the repaired part, under no circumstances will the total repair amount be refunded.
Zentrum is not responsible for damage caused to the unit due to reset attempts via OBDII machine, being unrelated to any issue of this kind.
In all repairs/interventions carried out on Mercedes SBC hydraulic units, the warranty given does not include the accumulator, as it is a wear component.

Clause 13 – C

(Warranties – Exclusions)

A customer who is not a Consumer and is unable to prove the non-conformity of the purchased product does not enjoy a warranty under Clause 13 – A (“Warranty – General Provisions”). To prove the “lack of conformity” the customer must request an appraisal of the product by a suitable entity, bearing the respective costs, without being entitled to reimbursement by Zentrum. The report resulting from the appraisal must be sent to Zentrum.
The legal warranty does not cover situations of defect and/or fault arising from improper installation of the product or its improper, negligent handling and in breach of the provisions of this agreement, specifically Clause 10 (“Products and/or Services”).
Zentrum cannot be responsible for programming and/or coding that may be necessary after the installation of the products sold. Although the products sold are used parts, they maintain the original specifications of the producer and the same quality standards, and are sold with coding associated with the original vehicle.
Any warranty requests will not be accepted for products purchased from Zentrum in which the product’s warranty seals have been violated or removed (as per the following photograph).
The warranty also does not cover:
a) Replacement of consumable products;
b) Any software tampering of the products purchased;
c) Failure to replace spark plugs, spark plug wires, ignition coils, and rectification/replacement of engine wiring (in cases of purchase or repair of engine units (ECU) for petrol vehicles);
d) Other defects arising from external causes.
In the case of the warranty enjoyed by engines sold to Businesses under Clause 12 (“Conditions of Sale of Engines and Warranties”), this warranty does not cover:
a) The consequences of immobilisation of the vehicle, mileage, towing and other products complementary to the installation of the product, such as filters, oils, etc.;
b) Labour for replacement of the product;
c) Transport associated with shipping or collection of the Product.
Any requests for refund or return of products purchased from Zentrum will not be accepted where the protective seals of the connector with the vehicle have been violated or removed.
In the event of cancellation of the transaction by the customer and where the customer has delivered parts in exchange, Zentrum is not bound nor can it guarantee their return, since they are destroyed within 3 days after delivery. The customer hereby consents to the destruction of the exchanged parts after the aforementioned period.

Clause 14.

(Price of Products and/or Services)

The sale price of the products and/or services made available corresponds to the price indicated in the purchase process, and is presented without the indication of the VAT amount at the rate in force.
Zentrum reserves the right to change, correct, and/or update the prices of the products it offers without the need to inform the user and/or customer in advance.
The information relating to the price will be accurate and transparent, with a breakdown of all taxes and charges included in the final price.
The purchase price of the product and/or service is increased, whenever applicable, by the price of transportation and/or delivery.
The customer’s failure to pay the sale price under Clause 17 (“Payment”) is grounds for cancellation of the order by Zentrum.
When the customer makes the purchase selecting the “Without Service” option, the customer cannot subsequently request another service (Cloning, Reset/Virginisation or De-immobilisation) after receipt of the purchased part, and this situation cannot be grounds for the return of the part.
In the event of collection in store of any part that the customer has left for repair, replacement, quotation or any other service provided by Zentrum, Zentrum informs the customer that it is ready for collection, and it must be collected within 5 business days after notice of product availability. After this period, a storage fee of €2.5/day + VAT will be charged, and the customer’s part will be considered abandoned after 10 business days from the date of the notice for collection, becoming the property of Zentrum.
The customer may agree to order the product upon payment of a deposit, the amount of which will be defined by Zentrum, in cases of reservation or supplier orders. In these situations, the customer will have 5 business days to collect the product, counting from the day of confirmation of payment in cases of reservation, and from the day of notification for collection of the material, in cases of supplier order.
After this period of 5 days, Zentrum reserves the right to retain the deposit, without prior notice and without prejudice to the legal invoicing obligations. Zentrum will notify the customer by email or by telephone.

Clause 15.

(Shipping and/or Delivery Prices)

The purchase price of the product and/or service does not include taxes, charges or the amount of shipping and/or transportation.
The information concerning the final amount to be paid will be accurate and transparent, with a breakdown of all taxes and charges at the legally applicable rate.
The shipping and/or transportation costs of orders placed and to be shipped will be defined after the order is placed, depending on the weight associated with the order and the location of the country of delivery, in accordance with the terms of the contracted carrier.
After the contract is concluded, Zentrum issues an invoice in accordance with the information provided by the user and/or customer or prospective customer upon registration, which for this purpose is deemed true, sending the invoice also by post to the address indicated in the registration, together with the shipment of the order, and making it available to the customer in his/her reserved area of the website.
The customer has 5 business days to request a second copy of the invoice from Zentrum in case of non-receipt, loss or misplacement thereof.

Clause 16.

(Shipping and Receipt of Orders)

Zentrum undertakes to fulfil the order without unnecessary delay and, in any case, no later than 30 days from the conclusion of the contract, failing which there shall be deemed to be a delay in delivery of the order which may justify its cancellation by the customer under point 5 of this Clause.
Delivery of orders to the address indicated by the user upon registration shall be carried out by a carrier contracted for this purpose by Zentrum and whose identification, respective delivery times, and other useful information necessary for proper performance of the order will be duly communicated and made available, namely: at the stage of order confirmation by the registered customer, in the acknowledgement of order receipt referred to in Clause 4 (“Online Contracting”) hereof and in the reserved area of the registered customer or prospective registered customer.
At the time of delivery of the order by the transport service contracted by Zentrum, the customer or any other recipient indicated by him/her in the order must:

a) Check that the packaging is not tampered with, damaged and/or otherwise altered;
b) Check that the number of units at the time of delivery corresponds to that indicated in the transport document;
c) Complete the “delivery note” presented by the contracted carrier, indicating any failure in the order under the following point and signing it subject to reservation.

Upon verification of any “failure in the order” received under point 3 of this Clause, namely in the event of:
a) “Delay in delivery of the order”;
b) Missing item;
c) Transport damage, lack of conformity of the products ordered; or even,
d) Order error,
The customer or any other recipient indicated by him/her must record such reservations to Zentrum on the “delivery note”, refuse delivery and require the subcontracted carrier to return the purchased product.
If the registered customer becomes aware of a “failure in the order”, specifically an “order error”, before receiving it, he/she must contact Zentrum within one hour of order confirmation requesting cancellation. Zentrum will inspect whether the condition of the order has remained under points 6 and 7 of Clause 18 (“Right of Withdrawal”), failing which the customer will not be refunded. The lack of refund will be duly justified to the customer by email.
Zentrum is not responsible for the payment of expenses of any nature associated with orders refused by the customer or by those designated by the customer, or cancelled by the customer before receipt and, consequently, not delivered by the carrier or not received.
Zentrum shall not be liable if the goods or part thereof are lost, misplaced, damaged or delayed as a result of circumstances beyond its control or acts or omissions by the customer, the contracted carrier or any other third party; the risk of loss, misplacement, damage or delay of the order being transferred to the contracted carrier at the moment the goods are made available to it for that purpose.
For the purposes of this Clause, the delivery time of the order corresponds to the sum of the order preparation time and the shipping time.
The verification of any “failure in the order” under this Clause may justify cancellation of the order by the customer, in which case the amounts paid will be refunded under Clause 17 (“Payment”).
The customer may opt to request collection of the purchased product at Zentrum’s facilities.
Products purchased on the website are delivered anywhere in the world, unless otherwise indicated, mentioned on the product information sheet.

Clause 17.

(Payment)

When placing the order, the customer may choose among the available payment methods, whichever is most convenient:

a) By “advance bank transfer”—where payment is made via ATM, or through the online system that is operational via the customer’s banking institution (homebanking, MBWAY), to IBAN PT50 0033 0000 45341477077 05 (Millennium BCP).

b) By “credit card”—where payment is made by entering data relating to the chosen card among: Visa and Mastercard, and where the conditions of use thereof, namely debiting, are those available from the customer’s credit institution;

c) Cash on delivery—at the time of receipt of the order;

d) By “Multibanco”—where payment data (“entity”/“reference”/“amount”) will be generated, which must be paid within 24 hours, through the online system that is operational via the customer’s banking institution (homebanking, MBWAY), or via ATM.

In cases where the selected means of payment is that referred to in subparagraph a) of the immediately preceding point—advance bank transfer—the customer shall send proof of payment to Zentrum’s email address: geral@zentrum-group.com.
In cases where the means of payment selected is one of those referred to in subparagraphs b) to d) of point 1 of this Clause, processing and dispatch of the order depends on confirmation of payment. To avoid undue delays in such payment confirmations, we recommend indicating a valid contact, and additional information may be necessary and requested to confirm the order.
Online payment is ensured by the WORLDPAY service, which offers the customer the possibility of secure payment in accordance with its own policies at https://www.pt.worldpay.com/
In the context of combating internet fraud, information relating to the customer’s order may be transmitted to any third party for inspection purposes, provided that it is duly legitimised for this purpose (a legitimate third party shall be, by way of example only, a criminal police body).

Clause 18.

(Right of Withdrawal)

A customer who is a consumer has the right to withdraw from the agreement, without having to give any reason, within a maximum of 14 days from the date of receipt of the order in accordance with what appears in the “delivery note” provided for in Clause 16 (“Shipping and Receipt of Orders”).
Notice of the intention to withdraw from the contract must be given by the customer to Zentrum through an unequivocal statement to that effect, by email to geral@zentrum-group.com or by registered letter with acknowledgement of receipt to Zentrum’s registered office.
Upon withdrawal from the agreement, Zentrum shall refund the customer the amount of the price of the purchased product and/or service, within 14 days after it has been informed of such intention, reserving the right to withhold such refund until the returned products are received or until the registered customer provides proof of their return, which may be requested by Zentrum for this purpose.
The customer’s refund shall be made by crediting the amount paid to the customer’s credit account where payment has been made by this means, or by bank transfer.
The customer must return the goods by delivering them to Zentrum’s registered office, without undue delay and no later than 14 days from the day on which he/she informs of the free withdrawal from the contract. The deadline shall be deemed met if the customer returns the goods before the end of the 14-day period. The customer shall bear the direct costs of returning the goods, and it is estimated that the approximate value of their return will be €35.00, except in cases where the good in question cannot be returned by post or the consumer is in a location geographically distant from Zentrum’s registered office.
The provisions of this Clause do not apply where the customer does not keep the goods in such a way as to be able to return them to Zentrum in the fair conditions of use in which they were sent, with all their components and accessories, without prejudice to the customer’s ability to inspect and handle the goods with due care.
This Clause shall likewise not apply and, therefore, the registered customer may not freely withdraw from the Contract where, in the case of a sealed product, it has been opened and/or unsealed after delivery.

Clause 19.

(Workshop)

A customer who requests a repair of a motor vehicle at Zentrum’s workshop will be notified by telephone and/or email, after completion thereof, to collect the vehicle, having 48 (forty-eight) hours to do so and to make the respective payment. If, after the aforementioned period from the notification, the vehicle is not collected, the customer will have to make a daily parking payment of €30.00 + VAT, which amount will be charged upon collection of the vehicle.
Zentrum is not responsible for any damage occurring to vehicles that are present inside its commercial establishment for parking purposes (parking is understood as all the time the vehicle is inside Zentrum’s commercial establishment and is not undergoing intervention, covering the situations of delivery, repair period and collection of the vehicle).

Clause 20.

(Batteries)

Zentrum does not engage in the sale of new batteries. Zentrum exclusively provides battery regeneration and repair services.
§ Exceptionally, since these are used products, Zentrum grants its Customers a conformity warranty period of 18 (eighteen) months or 3 (three) years, if they are reconditioned.
Upon delivery of the vehicle to the customer, a battery warranty certificate is issued, which must always be presented should it be necessary to file any complaint.

AIRBAGSZENTRUM VOUCHER CONDITIONS:

a) The voucher will be issued for orders placed exclusively on the page www.techniczentrum.com, with an item value equal to or greater than €250 + VAT (transport costs, taxes and additional fees will not be included);
b) The voucher will be associated with a purchase invoice, under the conditions described in point a), and may only be used by the customer named on the invoice at the time of issue.
c) The voucher is valid for 6 months after the invoice referred to therein is issued;
d) The amount of the voucher is €100 (one hundred euros, VAT included);
e) Exclusively, the voucher may be used on the Airbagszentrum brand (www.airbagszentrum.com), for the purchase of airbag kits composed at a minimum of driver airbag, passenger airbag, dashboard or cover, and front pretensioners.
f) The voucher is only applied to purchases of the product mentioned in point e), with an amount equal to or greater than €500 + VAT, for airbag kits that are available in stock. In the event that ordering from a supplier is necessary, the voucher will not be applicable;
g) The voucher is non-transferable, may only be used by the customer to whom it was issued, and there is no cash alternative available;
h) The voucher is not cumulative with other vouchers or other promotions in force;
i) The voucher is intended only for professionals in the automotive sector;

TECHNICZENTRUM VOUCHER CONDITIONS:

a) The voucher will be issued for orders placed exclusively with the Airbagszentrum® brand, with an item value equal to or greater than €500 + VAT (transport costs, taxes and additional fees will not be included);
b) The voucher will be associated with a purchase invoice, under the conditions described in point a), and may only be used by the customer named on the invoice at the time of issue.
c) The voucher is valid for 6 months after the invoice referred to therein is issued;
d) The amount of the voucher is €50 (fifty euros, VAT included);
e) Exclusively, the voucher may be used on the Techniczentrum® brand (www.techniczentrum.com), for purchases made on the page or for part repairs.
f) The voucher is only applied to purchases of the product mentioned in point e), with an amount equal to or greater than €350 + VAT, for products available in stock or repairs. In the event that ordering from a supplier is necessary, the voucher will not be applicable;
g) The voucher is non-transferable, may only be used by the customer to whom it was issued, and there is no cash alternative available;
h) The voucher is not cumulative with other vouchers or other promotions in force;
i) The voucher is intended only for professionals in the automotive sector;

CONSUMER DISPUTE ARBITRATION

CONSUMER INFORMATION
(Law No. 144/2015, of 8 September)

We inform our customers that AIRBAGSZENTRUM - SOCIEDADE UNIPESSOAL, LDA provides alternative means of dispute resolution and is bound by adherence to the Arbitral Tribunal of the Consumer Information and Arbitration Centre of Porto.

In the event of a consumer dispute, you may resort to this Alternative Dispute Resolution entity, through the website: www.cicap.pt.

Last updated on 04 September 2025.
AIRBAGSZENTRUM – SOCIEDADE UNIPESSOAL, LDA.

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